Refund policy

1.DTF （Direct to Film）Refund Policy

Thank you for choosing our services. Please review our policy regarding returns, refunds, and cancellations carefully before placing your order.

1.1. Strict No-Refund & No-Return Policy

ALL SALES ARE FINAL. Because each product we produce is uniquely custom-printed based on the artwork, design, and specifications provided by the customer, each job is a custom job and CAN NOT be resold. Therefore, we do not accept returns, exchanges, or issue refunds for any reasons other than verified production errors caused by us.

1.2. Customer Responsibility & Artwork Quality

We print exactly what you upload. It is the customer's absolute responsibility to ensure that all submitted files meet our technical specifications before finalizing the order. We will NOT issue refunds, reprints, or store credits for issues resulting from:

  • Low-resolution artwork or pixelated files (minimum 300 DPI required).
  • Incorrect file formats, missing transparency, or white backgrounds that were not removed by the customer.
  • Spelling, typographical, or grammatical errors in the customer's design.
  • Incorrect size selection or layout choices made during the gang sheet building process.
  • Color variations between your screen display and the final physical print (due to CMYK conversion and monitor calibration variances).

1.3. Order Cancellations & Modifications

Our production workflow is highly automated to ensure fast turnaround times (including same-day processing). Once an order is submitted and payment is completed, it enters our automated print queue immediately. Orders CAN NOT be canceled, changed, or modified once they have been submitted. Please double-check your shopping cart and artwork layout before checking out.

1.4. Defective, Damaged, or Incorrect Orders

We pride ourselves on professional quality. If there is a clear manufacturing defect, physical damage to the product prior to transit, or if we shipped the wrong item, we will gladly fix it.

  • Reporting Window: You must inspect your order upon receipt and contact us within 5 business days of delivery.
  • Process: Please email us at [sale@igou.design] with your Order Number and clear, high-resolution photographic or video evidence showing the defect or issue.
  • Resolution: If the error is determined to be on our end, we will issue a priority reprint of the affected items at no additional cost to you. Refunds will only be considered on a case-by-case basis if a reprint is not feasible.

1.5. Shipping & Lost Packages

  • We are not responsible for delivery delays caused by shipping carriers, weather conditions, or incorrect shipping addresses provided by the customer.
  • For local pickup orders, items must be picked up within 30 days of readiness notification. Abandoned orders after 30 days will be discarded without refund.